Privacy Policy & Website Terms of Use

Welcome to the official website of AROZMA (hereinafter referred to as “the Website”). In order to ensure your peace of mind while using our services, and to protect your personal data, we have established the following Privacy Policy and Terms of Use in accordance with applicable laws and regulations. Please read the following carefully.

1. Scope of Application

This Privacy Policy applies to the collection, processing, and use of personal data when you use the Website’s services.

The term “personal data” refers to information that can identify an individual, including but not limited to your name, contact details, email address, mailing address, payment information, IP address, and cookies.

This Policy does not apply to third-party websites linked on the Website, nor to personnel not managed or authorized by AROZMA.

2. Collection, Processing, and Use of Personal Data

When you browse the Website, register as a member, place an order, participate in promotional events, contact customer service, or interact with our platform in any way, we may request necessary personal information based on the nature of the activity and use it solely within the scope of the stated purposes.

Purposes for data collection include but are not limited to:

• Order processing and logistics
• Membership management and notifications
• Customer support and after-sales services
• Product recommendations and promotional messages
• Event participation and prize fulfillment
• Website optimization and data analytics
• Legal compliance or contractual obligations
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• Your personal data will not be disclosed to any third party (domestic or overseas) without your prior consent, unless required by law or for the stated purposes above.

3. Data Storage and Protection

1. The Website is hosted with security protection including firewalls, antivirus software, and other necessary measures to ensure your data is safely stored and protected. Only authorized personnel with signed confidentiality agreements may access your personal data.
2. If third-party service providers are commissioned to assist with service delivery, we will ensure they strictly comply with confidentiality and data protection requirements and perform appropriate supervision.
3. Your personal data will be retained only for as long as necessary to fulfill the collection purposes. Once those purposes are achieved or the retention period ends, your data will be deleted or anonymized in accordance with applicable laws.

4. Your Rights Regarding Personal Data

In accordance with local data protection laws, you have the right to:

• Request access to your data
• Request a copy of your data
• Request correction or updates
• Request to stop the collection, processing, or use
• Request deletion of your personal data

To exercise any of these rights, please contact us via the customer service email provided at the end of this policy.

5. External Website Links

The Website may contain links to third-party websites (e.g., payment gateways, logistics partners, social platforms). These websites are not governed by this Privacy Policy. We encourage you to review their own privacy policies before providing any personal data. AROZMA assumes no responsibility for the content or data practices of third-party websites.

6. Sharing of Personal Data with Third Parties

AROZMA will not sell, rent, trade, or otherwise disclose your personal data to any individual, company, or organization, except under the following circumstances:

• With your express consent
• When required by law
• To protect national security or public interest
• To prevent danger to your life, body, liberty, or property
• To identify, contact, or take legal action against users violating our terms or harming the Website or others
• When it is beneficial to you
• When third-party service providers are commissioned to assist with data processing, and we ensure they comply with all applicable privacy protections

If personal data sharing is required for marketing collaboration in the future, we will obtain your prior explicit consent.

7. Use of Cookies and Tracking Technologies

To enhance your browsing experience, we may place and access cookies on your computer or device. Cookies help us remember your preferences, perform analytics, optimize services, and offer personalized content or advertisements.

We may also use third-party services (e.g., Google Analytics, Facebook Pixel) for marketing and behavior analysis. These third parties may use cookies to collect anonymous data but will not identify you personally.

How to manage cookies?

You may adjust your browser settings to refuse cookies or notify you when cookies are being sent. However, please note that some functions of the Website may not work properly if cookies are disabled. If you would like to learn more about these settings, you may find the following links helpful:

• Cookie settings for Safari®

• Cookie settings for Chrome™

• Cookie settings for Firefox®

• Cookie settings for Internet Explorer®

8. Policy Amendments

AROZMA reserves the right to amend this Privacy Policy at any time. Updated versions will be published on the Website. In the event of significant changes (e.g., a change in how your data is used), we will notify you via email or website announcement.

📩 If you have any questions or concerns regarding this policy, please contact our customer support team at: service@arozma.com